Terms of Service

Delister, operated by Bitbox SIA. Last updated 21 July 2026.

These terms govern the takedown and search-removal service provided by Bitbox SIA (registration 40203098731), trading as Delister ("Delister", "we", "us"). By instructing us to act, or by paying an invoice, you ("you", "the customer") agree to them.

1. Who these terms are for

Delister is a service for rights holders and their authorized representatives, acting in a business or professional capacity. By using it you confirm you are acting in that capacity and not as a consumer. You ask us to begin work as soon as you authorize it, and you agree that where we complete the work before an invoice is paid, the service has been fully performed on completion.

2. What we do

You engage us to request removal of unauthorized copies of content you own or are authorized to represent. We identify copies, file removal requests with the hosts, file hosts, and search engines that will act on them, and report back what came down. A "confirmed removal" means a copy that a host has taken down at the source, or a listing that a search engine has removed from its results, verified by us. We bill per course, only for confirmed removals.

3. Your ownership and your authorization

You represent and warrant that you own the copyright in the works you ask us to protect, or that you are authorized by the owner to act on them. You authorize Delister to act as your agent in submitting takedown and search-removal requests for those works under applicable law, including the US Digital Millennium Copyright Act, and to make the statements such a request legally requires.

4. Accuracy and good faith

You confirm that the information you give us is accurate and that you have a good-faith belief the copies you identify are unauthorized. You will not ask us to file against a copy you know to be licensed, permitted, or fair use.

5. Indemnification

You agree to indemnify and hold Delister and Bitbox SIA harmless from any claim, loss, or cost, including reasonable legal fees, arising from a breach of your representations above, or from any removal we file at your instruction that turns out to be wrongful, including any liability under 17 U.S.C. 512(f) for a misrepresentation in a takedown notice.

6. What we do not promise

• We do not guarantee any given copy will come down. Hosts and search engines decide whether to act, and some do not.
• Some copies cannot be removed by anyone. A file shared only over a peer-to-peer network, such as a torrent or magnet link, has no host to receive a notice. We disclose these plainly and never bill for them.
• Removal is not permanent. A copy that comes down can be re-uploaded by someone else, which is why we offer ongoing monitoring separately.
• You pay only for confirmed removals. A copy that is not removed is not billed.

7. Limitation of liability

To the extent the law allows, our total liability to you for any claim relating to the service is limited to the fees you have paid us for the work the claim relates to. We are not liable for indirect or consequential loss.

8. Payment

One-time cleanup is billed per course, on confirmed removal, at the price quoted to you. Monitoring, if you take it, is a recurring subscription billed in advance, cancellable at any time, with no charge after cancellation. Prices are quoted in USD and charged in the euro equivalent.

9. Your data

To run the service we process your contact details and the information you give us about your works, and we handle information about the infringing copies we find. We use it only to provide the service and to bill you, and we do not sell it. How we handle personal data is described in our Privacy Policy.

10. Changes to these terms

We may update these terms. The version in force is the one published here on the date you instruct us or pay an invoice, shown by the date above. Continued use after a change means you accept the updated terms.

11. General

If any part of these terms is found unenforceable, the rest stays in force. Our not enforcing a term on one occasion does not waive it. These terms are the entire agreement between us for the service and replace any earlier understanding on the same subject.

12. Governing law

These terms are governed by the laws of Latvia and the European Union. Disputes are subject to the courts of Latvia.